Feedback4.dev Terms of Use

Effective and last updated: August 10, 2026 · Version 20260810

1. Contracting provider and acceptance

These Terms are a binding electronic agreement between you and Feedback4.dev, operating under the trade name Feedback4.dev ("Feedback4.dev", "we", "us"). Its business address and the agreed place of performance is Santiago de Querétaro, Querétaro, Mexico. Legal notices may be sent to contact@feedback4.dev and to that business address.

By selecting the unchecked acceptance box and creating an account, placing an order, renewing a subscription, or using the Service after receiving these Terms, you confirm that you had access to them, read and accept them, and acknowledge the Privacy Notice. If you act for a company or other organization, you represent that you have authority to bind it; "Customer" and "you" then refer to that organization. If you do not agree, do not create an account or use the Service.

2. Eligibility and accounts

You must be at least 18 and legally able to contract. Information supplied at registration and checkout must be accurate and kept current. Accounts are individual; credentials, verification codes, sessions, API keys and agent tokens must not be shared outside their authorized scope. You are responsible for actions performed through your account or configured integrations until you notify us of unauthorized use. We may require email verification, multifactor or other reasonable safeguards.

3. The Service and workspaces

Feedback4.dev provides hosted tools for collecting, reproducing, organizing, routing, discussing, approving and tracking visual feedback through public pages, a browser widget, workspaces, API, MCP and webhooks. A workspace owner controls projects, allowed domains, members, reviewers, roles, credentials, destinations, agents and approvals. Features and limits shown in the applicable plan or order form form part of this agreement.

You receive a limited, non-exclusive, non-transferable and revocable right to access the Service during the applicable term for your internal business or professional purposes. This is a hosted-service right, not a sale or transfer of software or infrastructure.

4. Customer content and instructions

You retain ownership of content and data you lawfully submit. You grant Feedback4.dev and its contracted processors a worldwide, limited, non-exclusive license to host, copy, transmit, scan, format and otherwise process that content only as needed to provide, secure, support and comply with law for the Service. You warrant that you have the rights, notices, consents and lawful basis needed for the domains, people, screenshots, page content, files and data you submit or instruct us to process.

You must maintain your own important copies. Attachments are temporary and retained for no more than 90 days; they may then be permanently deleted. Customer content may also be deleted following account or workspace termination subject to the retention rules in the Privacy Notice and any agreed export period.

For personal information that Feedback4.dev processes on your behalf, you are the controller or responsible party and Feedback4.dev is your processor or service provider. You must publish an appropriate privacy notice to reviewers and site visitors, limit collection, respond to their rights and execute a data-processing agreement when required. Do not submit sensitive, children's, health, financial-account, government-identifier, biometric or similarly regulated data without our prior written approval.

5. API, MCP, webhooks and artificial-intelligence agents

You control credentials, scopes, expiration, endpoints and agents. Use the minimum permissions, rotate credentials, verify webhook signatures, reject replayed or stale messages and never place service credentials in browser code. A webhook or agent destination configured by you is your instruction to transmit the selected ticket data to that destination.

Automated agents can misunderstand context, make unsafe changes or generate inaccurate or unlawful output. Unless an expressly agreed workflow says otherwise, agent output is a proposal and not an approved production change. You are responsible for human review, testing, backups, deployment permissions and approvals before changes affect a person, production system, legal right, payment or material decision. Feedback4.dev is not the developer, deployer or operator of a third-party agent merely because it delivers an event.

6. Acceptable use

You may not use the Service to:

• Break a law, infringe intellectual property or privacy rights, harass, discriminate, defraud or distribute unlawful content.
• Upload malware, exploit code, destructive payloads, stolen secrets or content you are not authorized to disclose.
• Probe, bypass or interfere with authorization, tenant isolation, rate limits, security, availability or another customer's data.
• Impersonate a person, misrepresent authorization, authorize reviewers without a legitimate relationship, or collect data covertly.
• Sell or sublicense the Service, scrape it, reverse engineer it except where a mandatory law permits, or use it to build a competing dataset or service.
• Use automated output without proportionate review where a mistake could cause material harm.

We may investigate suspected abuse and remove or restrict content or access when reasonably necessary, while respecting mandatory notice and remedy rights.

7. Feedback4.dev intellectual property

Feedback4.dev and its licensors own the Service, software, interface, documentation, branding and improvements, excluding Customer content and third-party components. No right is granted except the limited access right in these Terms. If you voluntarily send product suggestions, you allow us to use them without restriction or compensation, provided we do not publicly identify you or disclose your confidential Customer content.

8. Confidentiality and security

Each party will protect the other's non-public confidential information with reasonable care and use it only to perform this agreement. This duty does not cover information already lawfully known, public without breach, independently developed or lawfully obtained from another source. A legally compelled recipient may disclose only what is required and, where lawful, give advance notice.

We maintain safeguards appropriate to this Service but cannot guarantee that every attack or interruption will be prevented. You must configure allowed domains and reviewers correctly, protect credentials, keep endpoints secure and report suspected compromise promptly. The Privacy Notice describes data practices and incident handling.

9. Paid plan, price, taxes and recurring billing

Unless an order form states otherwise, Feedback4.dev Pro costs USD 48 for each 12-month subscription period, an equivalent of USD 4 per month paid annually. It is not a month-to-month USD 4 subscription. Applicable taxes, currency conversion and payment-provider charges may be added or applied as disclosed before authorization.

The checkout identifies the price, billing period, payment provider and automatic-renewal terms before you authorize payment. By affirmatively approving the PayPal subscription, you authorize PayPal to charge the displayed amount at the start of each annual period until cancellation. PayPal processes the payment under its own terms. We store subscription identifiers and status, not complete payment-card details.

We will provide any renewal reminder required by applicable law, including at least five calendar days before an automatic renewal when Mexican consumer law applies. A material price or billing-frequency change will be disclosed before it takes effect and will require the notice or consent applicable to your subscription; it will not be imposed retroactively.

You can cancel an active PayPal renewal from Plan and billing without a penalty from Feedback4.dev. Cancellation stops future renewal and access continues until the paid entitlement ends unless the checkout or law states otherwise. If the interface is unavailable, contact contact@feedback4.dev. Except where an order or mandatory law grants a refund or cooling-off right, charges for an already-started period are non-refundable. Nothing here removes a statutory refund, charge-dispute or cancellation right.

Any free, evaluation, promotional or manually granted access may have different limits, may be changed or ended with reasonable notice, and has no cash value. It does not convert into paid recurring service without your affirmative authorization.

10. Availability, support and changes to the Service

We aim to operate the Service reliably and securely but do not promise uninterrupted or error-free availability unless an order form includes a service-level commitment. Maintenance, emergency work, Internet failures, providers and events outside reasonable control may interrupt access. We may improve, replace or discontinue features, but will not materially reduce a paid core function during its current term without reasonable notice and an appropriate remedy where required by law.

Support is provided through the channels and response targets shown in the applicable plan or order. Security fixes, abuse prevention and legally required changes may be applied immediately.

11. Third-party services

PayPal, customer websites, hosting providers, external APIs, MCP clients, webhook endpoints and artificial-intelligence services are operated by third parties under their own terms. You authorize only the integrations you choose and are responsible for assessing them. Feedback4.dev is not responsible for an external service's independent acts, content or availability, but this does not excuse our own duties when a provider acts as our processor.

12. Suspension and termination

You may stop using the Service and cancel renewal at any time. We may suspend or terminate access for a material breach, unlawful or dangerous use, nonpayment, credible security threat or legal requirement. When practical and safe, we will give notice and a reasonable opportunity to cure. Immediate restriction is permitted when delay could harm users, systems or third parties.

Upon termination, access rights end, outstanding charges remain due and provisions intended to survive continue, including ownership, confidentiality, payment, disclaimers, liability, disputes and legally required recordkeeping. Request an export before termination. We may delete Customer content after the applicable export and retention period, while retaining contract, billing, security and legal-hold records as permitted by the Privacy Notice.

13. Warranties and disclaimers

Each party warrants that it has authority to enter this agreement. We warrant that we will provide the paid Service with reasonable skill and care and will not knowingly introduce malicious code. Your exclusive contractual remedy for a material, uncured breach of that warranty is re-performance or, if re-performance is not reasonable, termination and a proportional refund for the affected prepaid unused period.

To the maximum extent permitted by law, the Service and automated outputs are otherwise provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose, title and non-infringement where they may lawfully be disclaimed. We do not warrant that feedback is accurate, that an agent's output is safe or that the Service meets a regulated or mission-critical use. Mandatory consumer warranties remain unaffected.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential damages, or lost profit, revenue, goodwill or data, arising from these Terms, even if advised of the possibility. Each party's aggregate contractual liability will not exceed the fees paid or payable for the affected workspace during the 12 months before the event; for no-fee access, the cap is USD 100.

These exclusions and caps do not apply where prohibited, or to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, violation of the other party's intellectual-property rights, unauthorized use of credentials, breach of confidentiality or data-protection duties, indemnity obligations, amounts due, or mandatory consumer remedies. Some jurisdictions do not allow certain exclusions, so they apply only to the lawful extent.

15. Business-customer indemnity

If you use the Service for a business or organization, you will defend and indemnify Feedback4.dev against a third-party claim caused by your unlawful Customer content, lack of required authorization, configured destination or agent, infringement, or material breach of Sections 4–6, to the extent you caused the claim. We will promptly notify you, permit reasonable control of the defense and cooperate at your expense. You may not settle in a way that admits our fault or imposes a non-monetary duty on us without consent. This section does not apply to consumers where prohibited.

16. Changes to these Terms

The effective date and version appear above. Changes apply prospectively. A material change that requires renewed consent will be presented in the account and will not bind that account until it is affirmatively accepted. Before accepting, a user may sign out, export available feedback and, if authorized, cancel an active renewal. We will also provide advance or additional notice where applicable law requires it. Continued use alone constitutes acceptance only where law permits. A change cannot retroactively remove an accrued right or impose a new recurring charge without the required affirmative consent.

17. Communications and notices

You agree to receive transactional email necessary for account verification, security, feedback events, billing and administration. These are not marketing subscriptions. Commercial marketing, if offered, will use the consent and unsubscribe process required by the recipient's law. Keep your account email current. Electronic records, notices and acceptance evidence may be retained and used to prove the agreement, subject to applicable evidence rules.

Formal notices to Feedback4.dev must be sent to contact@feedback4.dev and to Feedback4.dev, Santiago de Querétaro, Querétaro, Mexico. We may send notices to your account email or inside the Service. Email notice is effective when delivered unless law requires another method.

18. Governing law and Querétaro forum

These Terms and non-contractual disputes are governed by the federal laws of Mexico and, supplementally, the applicable laws of the State of Querétaro, without regard to conflict-of-laws rules. The parties identify Santiago de Querétaro, Querétaro, Mexico as the place of performance. Except where mandatory law provides otherwise, the parties submit to the competent courts located in Santiago de Querétaro, Querétaro, Mexico.

Nothing in these Terms waives a non-waivable consumer or privacy right, the authority of PROFECO or another competent regulator, or access to a forum that applicable law does not allow the parties to exclude. A consumer may use any mandatory venue or remedy available in the consumer's residence. Before litigation, the parties should send written notice and attempt in good faith for 30 days to resolve the dispute; this does not suspend an urgent injunction or a non-extendable legal deadline.

19. Language, Quebec and general provisions

The Spanish and English versions are intended to be equivalent. For a contract made in Mexico, the Spanish version controls to the extent permitted by law if an unavoidable inconsistency exists; otherwise the version presented and affirmatively accepted with the order controls. A mandatory local-language rule prevails. Feedback4.dev does not actively offer a consumer adhesion contract in Quebec until the required French contract and related documents can be presented first and the customer can then expressly choose another language.

These Terms, the Privacy Notice, order form and any signed data-processing agreement are the complete agreement for the Service. An order form controls a direct conflict about its commercial scope; mandatory law always controls. Failure to enforce a term is not a waiver. An invalid term will be limited or removed while the remainder continues. You may not assign the agreement without consent except in a lawful business reorganization; we may assign it with the Service while preserving your mandatory rights. Neither party is liable for delay caused by events beyond reasonable control, except payment and reasonable security or continuity duties that could have been performed.

20. Contact

Support, billing questions and legal or privacy notices: contact@feedback4.dev. Formal postal notice: Feedback4.dev, Santiago de Querétaro, Querétaro, Mexico.